00521     2200193   4500001002100000005001500021008004100036035002400077041000800101082001200109090001900121100002000140245006400160260002100224300002800245650001900273850001200292990002300304INLIS00000000002124820130612120124                                   Ind    0010-061300000021248  aInd  a658.812  a658.812, Cip p  aTjiptono, Fandy  aPrinsip-prinsip total quality service (TQS), Fandy Tjiptono  a2004bYogyakarta  ax, 175 hlm, ilus, 21 cm  aManajemen Mutu  aNBPNMAT  a0001/BPAP-NTB/2016